Submit Deletion Request
Fill out the details below. Our data administration team will verify your credentials and initiate account deactivation.
Request Received Successfully!
Your account deletion ticket has been registered in our security queue.
- Your driver profile will be deactivated within 24–48 hours, preventing future logins.
- Our dispatch team will review outstanding shipments and ensure COD collections are settled.
- A confirmation receipt has been scheduled for your registered email.
Data Retention & Deletion Policy
Mandatory disclosure of our data handling procedures in compliance with Google Play Store Developer Guidelines.
What Data Will Be Deleted
Upon verification and approval of your deletion request, the following information is permanently removed from active systems:
- Authentication Credentials: Password hashes, API access tokens, and session authorizations.
- Personal Profile: Full name, phone number, email address, and uploaded profile avatars.
- Device Links: Firebase FCM device tokens used for push notifications and device hardware IDs.
- Location History: Historical real-time GPS breadcrumbs collected during past trips.
What Data Must Be Retained (Legal & Tax Compliance)
In accordance with UAE Commercial Law, Federal Tax Authority regulations, and logistics transport laws, certain records cannot be deleted immediately:
- Financial & COD Records: Cash on Delivery collections, remittance receipts, driver payout vouchers, and tax invoices must be retained for up to 5 to 7 years for statutory auditing.
- Delivery Verification Logs: Package tracking numbers, delivery timestamps, and customer recipient signatures are retained to defend against insurance, chargeback, or transport disputes.
*All retained records are archived into secure, encrypted audit logs stripped of routine driver profile accessibility.
Processing Timeline
- Immediate Step (24–48 Hours): Account status is transitioned to "Deactivated", immediately preventing app login and blocking order dispatch.
- Final Data Purge (30 Days): Complete purge of eligible personal records from production databases after verifying no pending delivery or COD liabilities exist.
In-App Deletion for Drivers
You can also initiate this process directly within the DeliveaZone Driver Mobile App without visiting this website:
- Open the DeliveaZone Driver App.
- Go to the Settings / Profile screen.
- Tap on "Delete Profile" and confirm the prompt.
- Your profile will be immediately deactivated and our admin alerted.
Direct Contact Alternative
You may also submit your deletion request by sending an email directly to our Data Privacy Officer:
Email: support@deliveazone.com
Subject: Account Deletion Request - [Your Name / Phone]